Why Choose Us?
1. Fully Insured
2.Free Quotations
3.Quality Craftsmanship
4. Year Guarantee
5.Free Annual Timber Treatment Service
6.Reliable Communication
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Our Process
1. Initial Enquiry
Every project starts with a conversation. Whether you contact us by phone, email, social media, or through our website, we'll discuss your ideas, requirements, budget, and desired outcome. We take the time to understand.exactly what you're looking for and answer any questions you may have before arranging a site visit.
4. Project Scheduling
Once you're happy with the quotation and ready to proceed, we'll agree on a start date and project timeline. We'll keep you informed throughout the planning stage, arrange material deliveries and ensure everything is prepared so the project can run smoothly from day one.
2. Free Site Visit
We visit your property at a convenient time to assess the space, take measurements, and discuss your project in greater detail. This allows us to understand the site conditions, access requirements, and any challenges that may affect the build. We can also offer professional advice and suggestions to help bring your vision to life.
5. Construction
This is where your vision becomes reality. Our team works professionally, safely and efficiently while maintaining high standards of craftsmanship throughout the build. We take pride in keeping work areas today, minimising disruption where possible and keeping you updated on progress every step of the way.
3. Design & Quotation
Following the site visit, we prepare a detailed quotation tailored to your project. This includes a clear breakdown of the proposed work, materials and costs involved. For larger projects, we can provide design concepts and recommendations to ensure every detail is considered before work begins. We believe in transparent pricing with no hidden costs.
6. Final Walkthrough
Upon completion, we'll carry out a final inspection with you to ensure every aspect of the project meets our high standards and your expectations. We'll explain any maintenance recommendations, answer any final questions and make sure you're completely satisfied with the finished result before we sign the project off.
FAQ
How long will my project take?
Every project is different. Smaller jobs may take a day or two, while larger installations can take several weeks. We will provide an estimated timeline with your quotation and keep you informed throughout the build.
Do you require a deposit?
For most projects, a deposit is required to secure your booking and cover the cost of materials. The remaining balance is typically paid in agreed stages or upon completion, depending on the size of the project.
Are you fully insured?
Absolutely. Oak & Ember Outdoor Living is fully insured, giving you complete peace of mind throughout your project.
Do I need planning permission?
Most garden projects such as decking, fencing and pergolas do not require planning permission. However, regulations can vary depending on the size and location of the structure. We can advise you during the planning stage if permission may be required.
Can you help with design ideas?
Of course. We work closely with our clients to develop ideas that suit their space, budget and lifestyle. Whether you know exactly what you want or need inspiration, we're here to help.
What areas do you cover?
We work throughout Plymouth and the surrounding areas. If you're unsure whether we cover your location, simply get in touch and we'll be happy to help.
Do you supply materials?
Yes. We can source and supply all materials required for your project, ensuring quality products are used throughout. If you have specific materials in mind, we're happy to discuss those options too.
What makes Oak & Ember different?
We focus on quality craftsmanship, honest communication and exceptional customer service. Every project is approached with care and attention to detail, ensuring a finished result that not only looks fantastic but is built to last.
How do I get started?
Simply get in touch by phone, email, Facebook, Instagram or through our easy to follow website booking form. We'll arrange a free consultation and help turn your outdoor vision into.reality.